Visitor Hours, Rules, and Other Information
Visitors can be "good medicine" for patients. Family members and friends are welcome to visit. However, because patient care is our primary concern, and to enhance the quality of care, specific regulations have been established.
- Adult Care Areas – Visitors are welcome 24/7 in all adult care areas. Visiting hours are open.
- Labor and Delivery – Please check with the department for specific visitation guidelines pertaining to sibling visitation.
- All visitors must bring and wear a mask before entering the hospital and must undergo a temperature check and screening.
- All visitors should use hand sanitizing gel (or wash hands) upon entering the facility as well as entering and exiting a patient room.
*All areas of the hospital reserve the right to change individual visitation if there is a medical or a behavioral need.
For individuals who are staying overnight to visit patients, the following hotel is located near the hospital:
Patient Visitation Rights
All patients (or their support person, where appropriate) shall have the right, subject to his or her consent, to receive the visitors whom he or she designates, including, but not limited to, (1) a spouse, a domestic partner (including a same-sex domestic partner), another family member, or a friend, and the patient (or their support person, where appropriate) shall have the right to withdraw or deny such consent at any time; (2) patient visitation rights shall not be restricted, limited or otherwise denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability; (3) all visitors shall enjoy full and equal visitation privileges consistent with patient preferences.
When hospital restrictions occur for phone, visiting, mail, etc., a collaborative process will occur between caregivers, family members and the patient after fully explaining the rationale for decisions. The restrictions will be evaluated for therapeutic effectiveness. Exceptions and night visiting are at the discretion of the Administrative Supervisor/designee, based on the needs of the patient.
Breakfast: 6:30 - 9:00 a.m.
Lunch: 11:00 a.m. - 2:00 p.m.
Dinner: 4:30- 6:30 p.m.
Special Area Rules
- Isolation: One visitor at a time is permitted with special precautions used to protect the visitor from cross infection. Efforts should be made to limit the visitor to next-of-kin.
- Visiting "Not for Publication" patients: The patient's permission must be obtained in each instance before allowing anyone to visit.
The nurses will help patients gather their belongings and provide discharge instructions. Upon discharge, patients will first be escorted to the Patient Service Representative to finalize payment arrangements and then to their waiting ride.
Gift Shop, Meditation Room
The Gift Shop is located on the first floor near the main lobby and features a selection of cards, candy, gifts, fresh plants, floral arrangements, as well as magazines and personal items. As a reminder, please check with the nurse before giving a patient any food or candy. Flowers are not permitted in the Intensive Care Units. Public telephones are located throughout the hospital. A meditation room for private reflection is located in the main lobby near the admitting department.
How to Obtain Medical Records
All protected health information (PHI) requests must be received, in writing, at the Centennial Hills Hospital Health Information Department. You may request an Authorization for Release of PHI form from the Health Information Management Department or the Volunteers desk, or you may make the request in writing without one. Forward medical record requests, along with a legible copy of your photo identification, to:
Note: We only except Continuity of Care and patient requests via fax. All other requests must be mailed.
The days and hours of service for release of information to patients and/or their family(ies), as appropriate, are Monday through Friday, 8:00 a.m. to 4:00 p.m. Patients may pick up records before 4:30 p.m. Monday through Friday, if the HIM/Medical Records ROI clerk has called them to say that their records are ready for pick-up.
Staff should not send patients and/or their families to the department. They should refer patients and families to the Volunteers desk for information and assistance with completion of the authorization to release medical information. Patient information requested by other healthcare providers, e.g., hospital emergency rooms, will be provided as usual. Requests from attorneys and all insurance companies must be mailed directly to Centennial Hills Hospital Medical Records Department.
Centennial Hills Hospital Medical Center is a nonsmoking campus. It is the hospital's policy to provide a smoke-free environment for patients, visitors, employees, medical staff, vendors and contractors within, and throughout the institutions campus. Smoking in patient rooms, or anywhere else on property is prohibited. There are no designated smoking areas on property. Visitors must leave the property to smoke. The staff asks that patients not leave the hospital to smoke outside. It's important to note to telemetry patients that the telemetry transmitter will not transmit outside the hospital.